At LFA Machines we understand that our business is supporting you in your business.
Our websites, LFA Tablet Presses, LFA Capsule Fillers, and LFA Mixers have been deliberately kept separate to ensure that this support is exactly what you and your business need. Rather than you having to pick through irrelevant or confusing information.
At the same time, our teams work closely together in the background, sharing skills and knowledge. This ensures that if there is a way one of our other teams can better assist you, you’ll be pointed in the right direction.
We have offices in both the UK, Germany and The USA to ensure that you have support close to you in a language that is easiest for you.
We currently have technical support in English, German and Spanish and are always looking to grow our team in a way that facilitates better communication with you.
Started in 2009 and initially focusing on just tablet presses our team has grown to 11. Over this time we have helped 100’s of customers just like you overcome there Tableting, Mixing and Capsuling problems.
We have developed in-house knowledge in areas such as clean room set up, regulations (such as GMP, ISO 9001, ISO 22000, The Orange Gide), tableting formulation, mix validation and different forms of granulation, to mention a few. We are always happy to impart this knowledge to you to help you in whatever challenges you are facing.
If your problem happens to be one we have not seen before. All the better. We love a new challenge and are more than happy to put our time effort and resources into working with you to learn something new.
Core to our business are three principles, transparency, to teach and to support.
When speaking to our existing customer base one of the major problems that the mentioned about getting set up was information. What machinery should they buy? How much does it cost? What licenses do they need? Training, shipping, tax? The list went on.
So we have made sure we are the most transparent machinery retailer that we know of. We list all of our prices on our site. You do not have to request a quote. They are just there in £, $ and € so that you can easily work out how much it is going to cost you. All of our prices include shipping and UK and EU taxes. We are not going to take your money and leave you with a big shipping or tax bill.
To help shed light on the rest of the industry we publish weekly blogs. On all three of our sites, in areas such as tableting, mixing, clean room set up, capsuling, new industry trends and regulations. All of this is free and available online to our community.
Worried about the laws. Don’t. Speak to our team to get advice. If we don’t know the answer we will speak to Campden BRI or our legal team to find it out for you.
You have the idea. That does not mean that you always have the in house skills to get your project off the ground. We understand that it can be daunting not knowing the basics.
To overcome this we have free introductory videos for all of our machines. On top of this, we are always adding to them. If you have a problem then please get in contact and tell us what our next video should be. If you have had the problem then the chances are that other people have as well.
Whether you have been in your industry for 5 minutes, 5 years or 50 years. At LFA we know how important it is to learn, train and keep up to date with changes in your market. So every week we try to release 2-3 new blogs in multiple languages, keeping you up to date with changes in the law, new techniques and best practices. We have an extensive back catalogue of articles that are only available on any of LFA’s sites.
Sometimes all of the videos and blogs in the world are no replacement for having someone show you. Whenever you buy a tablet press, capsule machine, mixer or any other piece of pharmaceutical equipment from LFA we give you free in person training. We know that 2 hours, or even a full day, spent with you now can save 100’s of emails, phone calls and stressful moments.
If you have not brought your machine from us we are still happy to spend time with you or your team. We do charge for this service. If you are stuck, in trouble or simply lost get in contact with us via our contact us page, emailing us or giving us a call and we will set up a time to get you back on track.
Training you is not our only concern. We also spend a lot of time training our staff so that they can help you. Our staff have taken ISO 9001, ISO 22000 courses with SGS as well as tableting courses at some of the UK and USA leading institutions. This gives them an understanding of Food Safety, HACCP and business quality. All of this information helps them support you.
We don’t just worry about paperwork. When it comes down to it our job is providing you with a piece of equipment that you can reliably build your business on. This is why we also make sure that our staff have extensive training in house training, on all of the machines. We back this up with officially recognised qualifications such as PAT testing making sure that the piece of kit you receive is up to the job.
Hopefully, you know how genuine we are about supporting you. From the way that we are transparent and open with you to the training, we offer it all ties into what LFA is really about. Support. We know that without you we do not have a business. We also know that if we can support you in your growth you will trust us going forward when you need to expand. This allows us to grow our business.
We here at LFA want to start this support right at the beginning in selecting the right kit for what you need. If we don’t think we can supply a quality item at a fair price and support it then we will not supply it. A great example of this is blister packers. We are really good pressing tablets, pellets and pills but we are not so good at packing them. So we simply say “sorry we can’t help”. This sometimes leaves our customers disappointed but we think this is better than the alternative.
If you get your product and you are not completely happy. Send it back. We strive in supporting you to make sure that you get exactly what you need and are expecting. We have a 30 day money back guarantee.
We back all of this up with the ongoing support. Any problems with your machinery or mix give us a call. Need help with the maintenance and servicing of your machine, call us email us. Get in contact we are here to help. All of the machines are backed up with parts warranties that range from 180 days to 3 years.
If you have any questions or would just like to talk to someone about how you can take your business or research department to the next level please do get in contact.